Mobile Phone Theft

Mobile Phone Theft


General Advice

  • Ensure you keep a record of your IMEI – you will need this if your phone is lost or stolen.
  • Register your phone for free on the Immobilise website. This helps Police to identify you as the owner and return your handset if lost or stolen.
  • Use security or hard to guess PIN locks to protect your data and prevent the phone being used if stolen.
  • Never leave your phone unattended in a public place or vehicle.
  • Take care of your phone at bars, cafes, coffee-shops, restaurants and music venues – thieves have targeted these venues.
  • If using your phone in public, stay alert and be aware of what’s going on around you.
  • Never reply to spam messages you may receive over SMS or Bluetooth, even to text ‘STOP’.
  • Consider installing a tracker application on your smartphone, it could help trace your device. If you’re unsure which ‘app’ to install seek advice from the manufacturer of your smartphone. If your device is stolen, act quickly – inform the Police and tell them you have a tracker app installed.
  • If your phone is stolen, report it to the Police and your network. Ensure you have the IMEI number available for the Police. Your network will provide this free of charge.

Personal Data

  • Back up your phone’s data, for example your contact list, photographs.
  • Don’t keep personal information such as bank details, home address or other data on your phone that be used by criminals to commit identity fraud.
  • Be careful when charging your phone on someone else’s computer or at a charge point. A lot of phones combine a data connection with the charger so you could end up having your data stolen without realising it.

Immobilise – a valued partner in crime prevention

Immobilise is the world’s largest free register of possession ownership details. These details are searchable by all UK Police Forces and form a very effective tool in helping to identify and return recovered, lost or stolen personal property to its rightful owner. These details are held on a secure system that is approved to Government standards.

What will you need to register?

You will need to create an account that you have total control over. You will need the IMEI number, make and model of your phone. You can enter other property on your account and will need descriptions, serial numbers and photographs of your prized possessions.

What happens when my phone is registered?

Should your phone be lost or stolen, and Police recover it, they can quickly establish who the real owner is and restore the property.

Can I highlight my phone as stolen on my account?

Yes, Immobilise has a feature for the owner of a phone to instantly update the status on their account as lost or stolen. It is still essential that you report it to the Police and your network.

Please click here for more information on the Immobilise Feature